Specific expectations, demands and needs that the plan must address to be responsive to the critical success factors as opportunities for excellence are:

• Sustainable, dedicated funding for information technology
• Better use of limited information technology resources to support activities
• Easy access to an integrated company-wide information system
• Easy, integrated access to the digital assets of the company
• Reliable, redundant, physically secure systems with plans and procedures in case of an emergency
• A secure network environment for protecting individual and enterprise data and privacy
• Information technology support that is easy to access whenever it is needed
• Improved information technology skills
• Better communication and coordination of information technology resources